The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing on our website.
Cookies
Our website and our products (Hotel Assistant Progressive Web App, Website Chatbot Plugin, Website Content Widgets) use so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If you deactivate cookies, the functionality of our website may be restricted.
Website analysis
Our website uses functions of the self-hosted web analysis service Matomo. Cookies are used for this purpose, which enable an analysis of the use of the website by your users. The data is stored exclusively on servers within the European Union.
You can prevent this by setting up your browser so that no cookies are stored.
Your IP address is recorded, but immediately pseudonymized. This means that only a rough localization is possible.
Data processing is carried out on the basis of the statutory provisions of Section 96 (3) TKG and Article 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR.
Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. As the privacy of our users is important to us, the user data is pseudonymized.
The user data is stored for a period of 12 months.
Newsletter
You have the option of subscribing to our newsletter via our website. To do this, we need your email address and your declaration that you agree to receive the newsletter.
In order to provide you with targeted information, we also collect and process information voluntarily provided about your salutation, title, name, function and organization.
Once you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration.
You can cancel your subscription to the newsletter at any time. Please send your cancellation to the e-mail address below. We will then immediately delete your data in connection with the newsletter mailing. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
Processing of personal data
a) For website visitors
If you contact us using the form on the website or by email, the data you provide will be stored by us for 12 months for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.
b) For users of the Hotel Assistant Progressive Web App, the Website Chatbot Plugin and the Website Content Widgets
For the use of various services and functions in the Hotel Assistant Progressive Web App, the Website Chatbot Plugin and the Website Content Widgets, it is necessary to enter personal data (as well as first and last name, email, telephone number). The data entered will be stored by us and, insofar as it is necessary to process the request, this data will be processed by us for this purpose. The conversation histories are stored for the purpose of optimizing the chatbot. The data is deleted as soon as it is no longer required for the aforementioned purposes or the user requests the deletion of data.
The data will not be passed on to third parties without your consent. Excluded from this are transfers to third parties who must be involved in the provision of the services you have requested, all of whom have undertaken to comply with the applicable data protection standards.
Your personal data will be treated confidentially and in accordance with the statutory data protection regulations and this privacy policy.
We use Google Cloud Databases from Google Inc (1600 Amphitheatre Parkway, Mountain View, CA 94043) to store and process your data. The data is stored exclusively on servers within the European Union and is only used for the purposes specified by us on the basis of an order processing contract with Google.
Your rights
You have the right to information, correction, deletion, restriction, data portability, revocation and objection regarding your data stored by us. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with us or the data protection authority.