Protel Air &
Protel On-Premise Integration
Discover the many benefits of integrating Staymate with Protel Air and Protel On-Premise, the hotel PMS
Efficient
processes
Digital workflows ease your team's workload and keep operations running smoothly and accurately, from check-in to billing.
Support your
front desk
Reduce waiting times and automate routine tasks, leaving more time for personal service where it matters most.
Modern
guest experience
Welcome your hotel guests with a modern, stress-free arrival experience, without paperwork or queues.
Over 1,315 properties
across six countries already trust Staymate’s digital guest journey.
Online Check-In
Convenient, contactless check-in directly in the guest app, even before arrival.
This saves valuable time in daily hotel operations and improves the guest experience from the start. It also significantly reduces manual work at reception, freeing up staff resources, an essential advantage when skilled staff are in short supply.
Check-in emails
Staymate sends emails with a personalised link that takes guests straight to online check-in.
Online Check-In
Guests enjoy a convenient, fast and secure arrival without queuing at reception.
Digital signatures
Before arrival, hotel guests can submit all relevant details and sign digitally.
Online Check-Out
Quick, stress-free check-out without waiting at reception.
This eases pressure on staff at peak times while increasing guest satisfaction, especially for business travellers and early departures.
Online Check-Out
Online check-out lets hotel guests leave quickly and smoothly using the guest app, without visiting reception.
Digital billing
Billing is handled digitally, and guests can ask questions through the messaging feature in the guest app.
Payment
Connect your payment provider so guests can pay their outstanding hotel bill directly.
View hotel bills
Keep track of every expense: access your hotel bill digitally at any time.
Guests can view their current hotel bill on their phone at any time, with clear, up-to-date details. This reduces questions at reception and improves transparency throughout the stay. Hotels benefit from less administrative work and a professional digital presence.
View hotel bills
Guests can view their current hotel bill on their phone at any time, with clear, up-to-date details.
Ease the front desk workload
This reduces questions at reception and improves transparency throughout the stay.
Improve processes
Hotels benefit from less administrative work and a professional digital presence.
Pay hotel bills
Pay easily through the guest app, securely and quickly on any mobile device.
Pay hotel bills
With payments enabled, hotel guests settle their bill directly in the guest app.
Payment provider
Connect your own payment provider.
Fast payments, seamless processes
For hotels, this means faster processing, less cash handling and seamless workflows.
Charge services to the room bill
Post additional services directly to the room folio with a single tap.
Add hotel services
Whether a spa treatment, room service or minibar purchase, hotel guests can charge extras to their room account directly in the guest app.
Seamless Protel integration
The Protel PMS integration ensures automatic posting, accurately and efficiently.
Increase additional sales
This adds convenience and encourages additional sales.
Sign in to the guest app
Automatically signed in for a personalised app experience from the start.
Automatic sign-in
The Protel PMS integration automatically recognises and signs in hotel guests when they open the guest app.
No password: just click the link
No complicated login process and no password required.
Modern guest experience
This increases guest app usage and gives hotel guests an excellent experience.
Personalised greetings in the guest app
Welcome and support each guest individually with personalised greetings in the app.
Personalised greetings
The Protel PMS connection lets the app greet guests by name and address them individually.
Personalised guest communication
An effective step towards personalised guest communication.
A high-quality personal experience
This creates a high-quality, personal experience and strengthens guests' connection to the hotel.
View stay details
All essential information about the stay in one place in the guest app.
View stay details
Hotel guests can see all relevant stay details at a glance, including arrival and departure dates, room number and booked services.
Protel PMS integration
Information is imported directly from the PMS.
Less work for reception
Guests stay informed at all times, while hotel staff handle fewer recurring questions.
Transfer registration details
Simple and efficient: collect registration details for all guests and accompanying travellers and transfer them to Protel.
Pre-check-in before arrival
Guests can submit all necessary travel details for themselves and accompanying travellers digitally before arrival.
Transfer data to Protel PMS
All data is transferred to Protel PMS, making work easier and significantly speeding up check-in.
Simpler processes
For hotels, this means less paperwork, better data quality and a modern, service-focused presence.
More benefits with Staymate
Turnkey
onboarding
Our trained team sets up and populates your content in record time.
Outstanding
satisfaction
Our solutions deliver, as shown by our exceptionally satisfied customers!
Multi-channel -
Everything from one source
Your content is instantly available across all channels in real time and always up to date.
