More breathing room for your team.
- Manage information once and reuse it.
- Reduce recurring questions at reception.
- Make your services visible and bookable.
- Give your property a distinctive presence.
Digital guest directory · Staymate guest app
Your property.
Your recommendations.
One guest app.
Everything that makes a stay special: information, bookable services and personal recommendations. Directly on your guests' smartphones, with your property's branding.
Via link or QR code. No app store download.
Hospitality.
Personal, even digitally.
- Get started without a download
- With your property's branding
- Automatically translated
- Set up by Staymate
For hosts and guests
Less searching. More holiday.
More experiences for your guests.
- Find hotel information quickly and easily.
- Access services conveniently from a smartphone.
- Explore the region with your personal recommendations.
- Save favourite places and share recommendations.
One app. Many possibilities.
Everything for a great stay.
Information
Find answers. Without the search.
From Wi-Fi to breakfast times: your digital guest directory makes information easy to access and reduces recurring questions at reception.
- Guest directory with search and highlighted search terms
- Image tiles, text and subpages tailored to your property
- Menus, PDFs and further links in one place
Discover
Your favourite places. Their next holiday memories.
Turn regional information into personal recommendations. Your guests discover experiences that suit your property and their stay.
- Themed collections as lists or image sliders
- Tours with maps, routes and GPX files
- Weather, favourites and tips to share
Book
Turn interest into a booking.
Show your offers where your guests look for information. From spa treatments to late check-out, the next step is easy.
- Discover and book spa appointments and activities
- Request room service, parking or late check-out
- Link to or embed table reservations and room bookings
Requests, direct bookings and confirmations depend on the configured service and connected system.
Communicate
Stay in touch. Even on the go.
A direct connection to your property: support your guests with helpful messages and personal answers.
- Live chat, messages and contact forms
- Pop-ups for current offers and important notices
- Guest Messaging for automated emails throughout the journey
Push notifications require a supported device, a compatible browser and the guest's consent.
Centrally managed
Enter once. Reuse wherever needed.
Opening hours, descriptions or offers: manage your content centrally and use it in multiple places in your guest app. Leaving more time for your guests.
For example
Your spa opening hours
One piece of content, available on the wellness page and alongside the relevant booking offer. Changes do not need to be made separately in each place.
Your region. Your personal touch.
More than just a tip.
Your recommendation.
Combine content from your tourism organisation with your team's favourite places. From family hikes to small farm shops: you choose what suits your guests.
Tours, attractions, restaurants and events can be imported from connected sources such as Feratel or Outdooractive and updated automatically. Available content and updates depend on the data source.
- With children
- On rainy days
- By e-bike
- Enjoy local flavours
Thought through in every detail
As individual as your property.
In your guests' language
Automatic translations make your content accessible to international guests too.
The weekly programme at hand
Clearly present activities at your property and events in the region.
Save and share
Save favourite places and share recommendations via link, QR code or WhatsApp.
Integrate existing content
Menus, PDFs, website widgets and external content complement your digital guest directory.
Tailored to the stay
With a suitable PMS integration, content can be tailored to each guest and their stay status.
Sustainability made easy
The Green Option lets guests skip room cleaning directly in the app.
Digitally supported. Personally experienced.
More time for
what makes a holiday.
A quick answer. A good recommendation. An experience booked with ease. Your guest app takes care of the details, so your guests can enjoy the moment.
Throughout the guest journey
Anticipation. Holiday. See you again.
The guest app and Guest Messaging complement each other, from the first information to the next visit.
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Before arrival
Email the app link. Guests learn about your property and look forward to their first holiday ideas.
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During the stay
Check the weather, plan excursions, book offers and stay in touch with your team.
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After departure
Use Guest Messaging to ask for feedback, invite reviews and inspire the next stay.
Easy to get started
Your guest app. Set up by us.
You know your property. We help you bring its distinctive character to life digitally.
- 01
Plan together
We discuss the content, design and services that matter to your property.
- 02
Set up by Staymate
Our editorial team helps build your guest app and populate its initial content.
- 03
Invite your guests
Share the app link and QR code on your website, in emails and on site. No app store download required.
Part of your Staymate solution
Connected to your hotel's daily operations.
Add the right modules and integrations to your digital guest directory. Available workflows depend on your configuration.
Good to know
Frequently asked questions about the guest app
Do my guests need to download an app?
No. The Staymate guest app is a Progressive Web App that opens directly in the browser via link or QR code. On supported devices, it can also be added to the home screen.
What belongs in the digital guest directory?
Hotel information, a guest directory, menus, weekly programmes, bookable services and personal excursion tips. You decide which content and offers suit your property.
Who sets up the guest app?
Staymate helps with setup and initial content. Colours, content and presentation are tailored to your property. You can then manage your information centrally.
Can I combine my own tips with tourism organisation data?
Yes. You can add your own recommendations to regional content such as tours, events and attractions. Availability and updates depend on the connected data source.
Is the guest app multilingual?
Yes. Automatic translations help you provide your information in multiple languages.
Can guests book services directly?
Depending on the configured service, guests can request offers or book directly. Spa appointments and activities can be connected to the Staymate Spa & Activity Planner. Other booking systems can be linked or embedded.
Do push notifications work on every smartphone?
Availability depends on the device, browser and permissions. Guests must allow notifications; further setup steps may be needed depending on the device.
Do I need a PMS integration?
You can provide general hotel information and regional tips without a PMS connection. Guest-specific features and certain automated workflows require a suitable integration. Together, we clarify which features your system supports.
Staymate guest app
Bring your property to life digitally.
Discover what your digital guest directory could look like in a personal demo, with your content, your offers and your distinctive style.
