NEWStaymate 4.0 - A clearer overview. More possibilities. → (German)

AI chatbot for hotels · Staymate

Your hotel knowledge.
In conversation with your guests.

Support reception and guide guests from their question to the right offer. With the knowledge, content and services of your Staymate guest app.

Discover the AI chatbot How it works

Around the clock · Automatically in every language · Website & guest app

Your digital concierge

Always here for your questions

DEMO

Guest: Can we stay until 3 pm on Sunday?

Chatbot: You are welcome to request late check-out. I have filled in the details for you.

Request late check-out

Day: Sunday · Time: 15:00

Open the pre-filled form

Your digital concierge

Always here for your questions

DEMO

Guest: We would like to stay from 12 to 15 October, for two people.

Chatbot: Here is the link to our booking page with your travel details. You can check availability and prices there.

Your path to a direct booking

12-15 October · 2 people

Go to the hotel booking engine

Your digital concierge

Always here for your questions

DEMO

Guest: Where can I find information about wellness?

Chatbot: You can explore our wellness offers on the spa page. Here is the link with further information.

Asked in English. Answered in English.

Your content is still maintained in your main language.

Explore wellness offers

One question. The right next step.

24/7
available for guest questions
Maintain once
for app and chatbot
2 channels
website and guest app

Your hospitality. Enhanced by AI.

Delighted guests. Relaxed hosts.

For your guests

Faster answers. Easier access to experiences.

  • Help when it is needed.

    Answers around the clock, in the guest's language.

  • Discover more, search less.

    Image tiles, maps and recommendations make your offers accessible directly in chat.

  • Take the next step with ease.

    Go to the booking page or request a service using a pre-filled form.

For your team

Less repetition. More personal attention.

  • Hand over routine questions.

    The chatbot handles common questions about the hotel and the stay.

  • Communicate in your hotel's style.

    Adapt greetings and notices to your hotel and the individual webpage.

  • Take over personally.

    Handover leads to live chat, where your team can respond personally.

Staymate Manager

  • Guest information

    Everything about your stay

  • Guest services

    From check-out to personal requests

  • Pages & FAQs

    Your knowledge about your hotel

Updated automatically within seconds

Website

AI chatbot

Guest app

AI chatbot

Knowledge and guest services from one system

Your hotel knowledge. Maintained once. Helpful everywhere.

Your guest information, services, pages and FAQs in Staymate form the knowledge base. When you change content, it is usually updated for the chatbot within seconds.

  • No duplicate maintenance for app and chatbot
  • Use the knowledge of the relevant profile
  • Use pages, maps and forms directly in conversation

Interactive answers

More than text. The next step is already there.

The chatbot connects conversations with your guest app: image tiles, carousels, maps, pages and forms become part of the dialogue. Directly from your existing Staymate content, without duplicate maintenance.

01 / ANSWERS WITH SOURCES

Asked. Answered. Helped.

Whether arriving or already staying: guests receive answers from your Staymate knowledge base. A relevant information card provides direct access to further details.

Chat answering a question about late arrival and linking to reception information.
An answer and a relevant information card in the same conversation.

02 / FROM REQUEST TO BOOKING

Travel plans recognised. A shorter path to booking.

The chatbot recognises travel dates and guest numbers in the conversation and transfers them to the booking dialogue. The relevant link leads to the hotel's own booking page, where guests can check availability and prices and book.

A guest asks about a stay for two adults and a child; the bot offers the next booking step.
The guest describes their travel plans.
Booking dialogue with arrival and departure dates and three guests already filled in.
Travel details are carried over to the next step.

03 / LESS TYPING

A request in chat. A form already prepared.

"A table for two tomorrow": the chatbot opens the relevant form from the guest app and pre-fills recognised details such as the date and number of guests. Guests complete the missing fields and submit the request themselves. This also works with suitable service and order forms.

Table request for two people tomorrow with a card to open the table reservation.
From the conversation directly to a table request.
Table reservation form with the date and two guests pre-filled; name and room number are still empty.
The date and number of guests are already in the form.

04 / APP CONTENT IN CONVERSATION

Bring recommendations straight to life.

A question about hiking tips becomes an image tile with suggested tours. Guests can open existing app pages with details, maps and further links directly in chat. Carousels also make multiple offers accessible during the conversation.

Hiking recommendation in chat with an illustrated tour tile from the guest app.
An actual app tile complements the personal answer.

Automatically multilingual

Your guests ask.
In their language.

The chatbot automatically responds in the language it is addressed in. Your team continues to maintain the knowledge in the main language, serving guests from around the world.

Before you start

Your key questions answered.

What do we need to get started?

The AI chatbot is an add-on module for Staymate. It uses your maintained app content. Website integration uses a widget, typically installed by your agency.

Which content and channels does the chatbot use?

Your Staymate content, matched to the relevant profile, on your website and in the guest app. External websites are not currently imported automatically.

What happens when personal help is needed?

Handover leads to the guest app's live chat. Your team responds there depending on its availability. AI does not replace a continuously staffed reception.

Does it know a guest's booking or room number?

Not currently. The chatbot does not access individual bookings or room assignments directly. It uses details from the conversation for booking links and service forms.

How much does the module cost?

Discuss the AI chatbot add-on module and the right configuration for your property in a personal demo.

Discover the AI chatbot

More time for real hospitality.

See how answers, booking links and guest services work together.

Book a product demo