Start with what you already know.
Reservation, travel and guest details prefill check-in, depending on the integration.
ONLINE CHECK-IN BY STAYMATE
A warm welcome.
Less paperwork.
Your guests complete check-in before arrival. Depending on the integration, their details flow into your PMS, leaving your team more time for a personal welcome.
- ✓ On their own device
- ✓ Connected to your PMS
Details prefilled
Connected to your PMS
A little preparation. A better arrival.
A head start for a great stay.
A familiar link, existing details and a signature on their own device: guests can complete everything before reaching reception.
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Before arrival
Invite guests
Send a scheduled invitation with Staymate or add a personalised link to your existing hotel emails.
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On their own device
Check, complete, sign
Guests check their details, add travel companions and sign the registration form electronically.
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Ready for arrival
Make room for a warm welcome
Your team sees who has completed pre-check-in and arranges arrival to suit your property's workflow.
Connected where it matters
Guest data. Exactly where it belongs.
Staymate connects your guests' check-in to the records your team works with every day.
Online check-in
Check details, add travel companions and sign digitally.
Useful details in the right place.
Completed data is written back in a structured format, where supported by the integration.
Profiles for every traveller
Record travel companions as individual profiles.
Less duplicate entry
Reuse information you already have.
Status that fits your process
Keep pre-check-in and operational check-in separate or connect them.
Your hotel. Your workflow.
Fits the way you welcome guests.
Before arrival or at reception: a personal welcome supported by a flexible digital process.
BEFORE THE TRIP
A head start, from anywhere.
Choose the right time for the invitation, for example two days before arrival. Guests open their personal link and complete check-in on their own device.
Scheduled invitation or a link in your existing emails
Before arrival
ON ARRIVAL
A link or QR code is all it takes.
At reception, give guests a personalised link by email or QR code. They continue the familiar process on their own smartphone.
Personal assistance remains available at any time
At reception
A PREPARED DEVICE
Complete digitally, right on site.
Offer check-in on a prepared tablet. The process stays digital even when guests start it at the hotel.
For a consistent digital arrival process
On the hotel tablet
Thoughtful details
Less administration. More hospitality.
The digital process supports your team with the steps that repeatedly take time around arrival.
01 / REGISTRATION FORM
Signed. Saved. Done.
Capture the electronic signature and store the completed registration form digitally. The document can be customised for your property.
02 / ADDITIONAL QUESTIONS
Know the little preferences too.
Add questions about parking, bathrobe size or extra room amenities. Requests go to Staymate Manager for further processing.
03 / OVERVIEW
See who is ready.
Reception can see today's arrivals and pre-check-in status, so the team knows where help is still needed.
BEFORE THE JOURNEY BEGINS
The invitation arrives. The holiday draws closer.
Choose when to invite your guests, for example two days before arrival. They open their personal link and complete check-in on their own device.
Your timing. Your guest journey.
YOUR UPCOMING TRIP
We look forward to welcoming you soon.
Start online check-in →A connected guest journey
Keep things simple. Right through departure.
Add payment, digital room access and online check-out to check-in, provided the required integrations are configured.
01 / CHECK-IN
Complete details
Check details, add travel companions and sign the registration form.
02 / STAY
Room access
Digital access when a supported locking system is connected.
03 / CHECK-OUT
Invoice & payment
Review the invoice and pay online when the required integration is configured.
Good to know
Practical questions about online check-in
How does Staymate connect to our PMS?
A supported integration prefills existing information during check-in and writes completed guest data back to the PMS, including travel companion profiles. Available fields and operational actions depend on the PMS and your configuration.
Does pre-check-in immediately check the guest in?
Not necessarily. You can record pre-check-in in Staymate and reserve operational check-in for the personal arrival. Immediate operational check-in can be configured where the relevant system supports it.
Can guests still check in at reception?
Yes. Reception can provide a personal link by email or QR code for the guest's own device, or offer a prepared tablet.
Can we use our existing pre-arrival emails?
Yes. Add the personalised deep link to the guest app to your existing email workflow or use Staymate for a scheduled check-in invitation.
How are travel companions recorded?
Guests can add travel companions and copy the main guest's address. With a supported PMS connection, their details are saved as separate profiles. Actual travellers can also be recorded when someone else made the booking.
Does check-in work without a PMS connection?
Yes. Check-in data is saved in Staymate Manager. Prefilling from the PMS, writing data back and updating PMS status values require a suitable integration.
Let's make arrival easier
More time for a warm welcome.
See how Staymate fits your guests, your PMS and your workflows.
