More opportunities for additional revenue
Turn visible offers into services guests can book directly.
STAYMATE IN-HOUSE BOOKINGS
More experiences.
More bookings.
Less effort.
From massages to e-bikes: make your additional services directly bookable. Instant confirmation saves follow-up questions, manual coordination and valuable team time.
SPA & WELLNESS · EXAMPLE BOOKING
Time to relax.
A massage. An available appointment.
Everything already coordinated.
14:30 – 15:20
- Staff member on duty✓ checked
- Treatment room available✓ checked
- Appointment bookable✓ checked
✓ Instantly confirmed
Less coordination for your team
Check availability and automatically confirm eligible bookings.
Greater convenience for your guests
Discover, select and book directly through your digital guest service.
As versatile as your hotel
What your guests want to experience. What you can make bookable.
One digital access point for very different needs. Staymate connects appointments, courses, rentals and table reservations with orders and service requests.
01 / SPA & WELLNESS
Relaxation with a confirmed appointment.
Book massages, beauty treatments and other treatments directly in the app. The Spa & Activity Planner takes staff schedules and required resources into account.
02 / COURSES & ACTIVITIES
Turn interest into participation.
Discover yoga, guided hikes and excursions in the weekly programme and sign up. With capacity limits, registration deadlines and optionally visible remaining places.
03 / RENTALS & RESOURCES
The right thing at the right time.
Hire bicycles and e-bikes or reserve tennis courts and bowling lanes. Instant confirmation checks the availability of the required resource.
04 / TABLES & DINING
Look forward to the next course.
Reserve tables and have them allocated automatically. Dinner registrations and menu selections can also be handled digitally.
05 / ORDERS & SHOP
Select. Add. Order.
Room service as simple as a food delivery app: choose products from a list and add them to your basket. Also suitable for souvenirs and wine pre-orders.
06 / SERVICES & GUEST REQUESTS
Small requests. Easily handled.
Request late check-out, a packed lunch or a shuttle. Skip room cleaning with the Green Option, leave feedback or message reception.
INSTANT CONFIRMATION INSTEAD OF REPEATED COORDINATION
The guest books.
Staymate checks.
Your team saves time.
Is the appointment free? Who is on duty? Is the room available? For suitably configured services, Staymate handles these checks and confirms directly.
This removes manual availability checks and subsequent approval for these bookings. Guests get clarity, while your team can focus on their stay.
01
Select a service and time
Guests find the right offer and see whether booking is still possible.
02
Check availability
Capacity and required resources are checked. For individual services, the Planner also takes staff schedules into account.
03
Confirm directly
When the requirements are met, guests receive confirmation without manual approval.
04
Keep track of the details
Guests and hosts also receive booking details by email.
Your rules. Your offers.
Simple for guests. Designed for your operation.
Not every service works the same way. That is why the booking process can be adapted to your workflows.
Manage capacity and deadlines
Set quotas and registration deadlines. Optionally display available places and allow guests to cancel registrations.
Set minimum participation
Require a minimum number of participants. If it is not reached, the appointment can be cancelled automatically.
Set appropriate prices
Use different price categories and time-based pricing, such as weekend rates or lower off-peak prices.
Choose when to approve manually
Use instant confirmation where the rules are clear. For other offers, let your team confirm bookings.
Control access
Restrict bookings to logged-in guests with a valid reservation when needed.
Place offers where they belong
Add services flexibly to your content pages: massages in the spa section, transfers with arrival information and hikes in the programme.
Make the weekly programme bookable
Fewer lists. More anticipation.
Your activity programme does more than show what is happening. Guests can sign up directly and see whether places are still available.
From yoga classes to guided hikes: appointments are clearly displayed by time. Registration, place limits and deadlines are part of the same process.
Make your programme accessible and reduce manual registrations at reception.
Orders & shop
Select. Add. Order.
Room service as simple as a food delivery app: choose products from a list and add them to your basket. Also suitable for souvenirs and wine pre-orders.
From orders to guest service: bring requests into a digital workflow your team can process.
From guest requests to your workflow
The process continues after booking.
Optional folio posting
Services can be posted directly to the guest account. Available integrations and the specific process are agreed for your PMS.
Send to the right system
Orders and service requests can be sent to connected systems such as Hotelkit or your PMS and confirmed there.
Details by email
Guests and hosts receive an additional booking receipt by email, keeping details of the booked service easy to trace.
Available features depend on your configuration and integrations. Explore integrations →
Part of the Staymate guest journey
Great offers deserve attention.
Bookable services deliver value when guests discover them. Additional Staymate features create more opportunities to reach them.
No app installation
The Staymate web app is accessible by link or QR code. Guests can use their own smartphones.
Give offers targeted visibility
Highlight offers with pop-up promotions and push notifications. Website widgets extend their presence to your website.
Connect more channels
Info Channel, morning newsletters and printed weekly programmes complement digital guest communication. We help find the right combination for your hotel.
Additional Staymate platform features; availability and package scope to be agreed separately.
Good to know
Your questions. Clearly answered.
Which services can I make bookable?
Appointments, courses, rentals and table reservations are the main booking types. Orders and service requests are also supported, from massages, yoga and e-bikes to room service, transfers, parking spaces and the Green Option.
Is every booking confirmed instantly?
No. You choose between instant confirmation and approval by your team. Automatic confirmation requires the necessary capacity and resources to be available. For appointments that depend on staff, the Spa & Activity Planner also takes staff schedules into account.
How does instant confirmation save working time?
For services configured accordingly, staff do not need to check availability manually and then approve the booking. Checks and confirmation happen during the booking process. This reduces follow-up questions and coordination; actual time savings depend on your operation.
Can guests cancel themselves?
Guests can cancel registrations. The applicable rules and deadlines should be defined for each offer and clearly communicated to guests.
What happens if there are too few participants?
You can require a minimum number of participants. If it is not reached, the appointment can be cancelled automatically.
Are services automatically charged to the room?
Folio posting is available as an option. Which services are posted through your PMS integration and how the process works are agreed for your setup. This does not assume automatic posting of every service.
Is this a system for room reservations?
No. In-house bookings cover additional services, activities, resources, orders and guest services, rather than hotel room bookings.
Staymate in-house bookings
Make more of your offers. Have more time for your guests.
Discover how Staymate makes your services bookable and where instant confirmation can ease your team's daily workload.
